This page introduces our refund & cancellation policies.
Last updated on the 12th of May, 2025
Changes & exceptions
This fulfillment policy is subject to changes. Therefore, we recommend checking this page regularly. When you hire our services, we may include different conditions within your SOW (Statement of Work). Any conditions unspecified within your SOW will be determined by those described on this page.
Refunds
We only offer a 50% refund for down payments, within 24 hours. You can ask for a refund by replying to your onboarding email or by writing to moneypenny[at]postdigitalist[dot]xyz. Past the 24-hour mark, if you choose not to move forward with the initially agreed scope, we’ll offer a smaller deliverable or product with a total price equivalent to your down payment.
We don’t offer refunds for:
- Subscriptions
- Mid-project payments
- Final payments
- Digital products
- Consulting sessions
Cancellations
Content and design plan cancellations should be communicated via email, within 15-30 days before your billing cycle’s end.
If we’re working on a project and you decide to end it early or reduce scope, we’ll bill a proportional fee, only covering the fulfilled scope. Final deliverables won’t be released until the final payment’s complete.